FAQ

Our order processing and delivery for the vast majority of customers takes 3-7 days from the date you placed your order. Please note that it can take up to 48 hours for the tracking number to show activity.
If you are not 100% satisfied with your product you may return back to us at your own shipping expense for a full refund of the product.
If you are looking to return your product, please reach out to us via live chat, email or by phone, see contact information below, and we will be able to provide you with the return instructions. For more details please visit our Terms & Conditions in the footer of the checkout page.
You will be responsible for paying for your own shipping costs for returning your item. We advise you to return it in the same package you received it in. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. For more information please visit our Terms & Conditions in the footer of the checkout page.
Our Return Policy lasts 30 days and is effective when you receive your purchase. If more than 30 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund, exchange or price equivalent in store credit.
Assuming you return your purchase within 30 days from receipt:
- Product must be in brand new condition, unused/unworn and its original packaging.
- Product packaging must be intact and returned to us in an appropriate shipping container.
- Product must be returned to the return facility address provided by our customer service.
Non-returnable items: Some products for reasons of health protection, sanitary and hygiene are not eligible for a return if the product has been opened or tried out (unless they are faulty). Only new, unused/unworn items - in their original packaging - qualify for a return.
For more information please visit our Terms & Conditions in the footer of the checkout page.
All products must be returned to the return facility address provided by our customer service team, otherwise we may reject your return.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- Returns will be processed within 30 days upon receipt of the returned item at the returns facility.
- Once the return has been processed, we will also notify you of the approval or rejection of your return.
- Approved refunds will be issued back to your original form of payment that was used when placing your order. For orders made by credit card, the amount to be refunded will be visible on the next bank statement of the card.
- The time of processing may vary depending on the issuing company of the credit card. This time generally takes up to 45 working days.
- Refunds are processed in the same currency of the original order. Possible differences for the refunded amount may depend on the currency exchange rate at the time the refund is processed and will not be refunded.
We always strive to provide our customers with local payment options, including credit and debit cards, digital wallets, direct debit, and Buy Now Pay Later options. If one of your preferred payments options is missing, please let us know. We may be able to quickly add it. Here are some of the ways you can usually pay:
To activate your warranty, please click the link HERE or scan the QR code below, or on the card that was included in your shipment. From this link, have your order number ready (it should be in your email) and simply fill out the information on the form. Once the form is filled out, you will be emailed a separate confirmation email with your warranty information.